{"id":29365,"date":"2026-06-01T11:45:02","date_gmt":"2026-06-01T11:45:02","guid":{"rendered":"https:\/\/salamurayapragi.com\/?page_id=29365"},"modified":"2026-06-01T11:45:09","modified_gmt":"2026-06-01T11:45:09","slug":"iade-ve-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/salamurayapragi.com\/en\/iade-ve-odeme-politikasi\/","title":{"rendered":"\u0130ade ve \u00d6deme Politikas\u0131"},"content":{"rendered":"

Y\u00fcr\u00fcrl\u00fck Tarihi:<\/strong> 01.06.2026<\/p>\n\n\n\n

Sofrala (“Biz” veya “\u015eirket”) olarak, salamurayapragi.com<\/code> web sitesi (“Sitemiz”) \u00fczerinden tescilli Erbaa salamura yapraklar\u0131 ve haz\u0131r sarma \u00fcr\u00fcnlerimizi sat\u0131n alan bireysel m\u00fc\u015fterilerimizin (B2C) ve kurumsal i\u015f ortaklar\u0131m\u0131z\u0131n (B2B – Otel, Restoran, Market) memnuniyetine ve g\u00fcvenli\u011fine \u00f6nem veriyoruz. \u0130\u015fbu politika, Sitemiz \u00fczerinden ger\u00e7ekle\u015ftirilen \u00f6deme, teslimat, iptal ve iade s\u00fcre\u00e7lerine ili\u015fkin usul ve esaslar\u0131 d\u00fczenlemektedir.<\/p>\n\n\n\n

B2C (Bireysel T\u00fcketici) ve B2B (Kurumsal Tedarik) s\u00fcre\u00e7leri i\u00e7in farkl\u0131 kurallar uygulanabilir; l\u00fctfen ilgili ba\u015fl\u0131klar\u0131 dikkatlice okuyunuz. Sitemizden sipari\u015f vererek i\u015fbu politikay\u0131 kabul etmi\u015f say\u0131lars\u0131n\u0131z.<\/p>\n\n\n\n

1. \u00d6deme Politikas\u0131 ve Y\u00f6ntemleri<\/h2>\n\n\n\n

1.1. Bireysel (B2C) Sipari\u015fler:<\/strong> Sitemiz \u00fczerinden perakende al\u0131m yapan bireysel m\u00fc\u015fterilerimiz i\u00e7in ge\u00e7erli \u00f6deme y\u00f6ntemleri \u015funlard\u0131r:<\/p>\n\n\n\n

    \n
  • Kredi Kart\u0131 \/ Banka Kart\u0131:<\/strong> Sitemiz, end\u00fcstri standard\u0131 olan 256-bit SSL \u015fifreleme teknolojisiyle korunan, lisansl\u0131 ve g\u00fcvenli \u00f6deme arac\u0131lar\u0131 (BDDK onayl\u0131) \u00fczerinden t\u00fcm Visa, Mastercard ve Troy \u00f6zellikli kartlar\u0131 kabul eder. Kart bilgileriniz Sofrala sunucular\u0131nda saklanmaz.<\/li>\n\n\n\n
  • Havale \/ EFT:<\/strong> Sipari\u015f a\u015famas\u0131nda se\u00e7ilmesi durumunda, Sofrala’n\u0131n belirtece\u011fi banka hesaplar\u0131na sipari\u015f tutar\u0131n\u0131n 24 saat i\u00e7inde transfer edilmesi gerekmektedir. A\u00e7\u0131klama k\u0131sm\u0131na sipari\u015f numaras\u0131 yaz\u0131lmal\u0131d\u0131r. \u00d6deme teyit edildikten sonra sipari\u015f i\u015fleme al\u0131n\u0131r.<\/li>\n<\/ul>\n\n\n\n

    1.2. Kurumsal (B2B) Tedarik S\u00fcre\u00e7leri:<\/strong> Otel, restoran, catering gruplar\u0131 veya zincir marketler gibi kurumsal m\u00fc\u015fterilerimiz i\u00e7in ge\u00e7erli \u00f6deme y\u00f6ntemleri, taraflar aras\u0131nda akdedilen B2B Tedarik S\u00f6zle\u015fmesi veya proforma fatura \u015fartlar\u0131na tabidir:<\/p>\n\n\n\n

      \n
    • Banka Havalesi \/ EFT:<\/strong> Kurumsal sipari\u015flerde standart \u00f6deme y\u00f6ntemi olup, belirtilen vade yap\u0131s\u0131na veya pe\u015fin \u00f6deme \u015fartlar\u0131na g\u00f6re \u015eirketimizin kurumsal hesaplar\u0131na yap\u0131lmal\u0131d\u0131r.<\/li>\n<\/ul>\n\n\n\n

      1.3. \u00d6deme G\u00fcvenli\u011fi:<\/strong> Sofrala, \u00f6deme g\u00fcvenli\u011fi protokollerine en \u00fcst d\u00fczeyde uyar. Bireysel sipari\u015flerde 3D Secure (\u015fifreli onay) sistemi zorunlu tutulabilir.<\/p>\n\n\n\n

      2. Teslimat ve Kargo Politikas\u0131<\/h2>\n\n\n\n

      2.1. G\u00f6nderim Alan\u0131 ve Tesisimiz:<\/strong> T\u00fcm Sofrala \u00fcr\u00fcnleri, Kelkit OSB, Bo\u011fazkesen Caddesi No:9 60500 Erbaa \/ TOKAT adresindeki entegre \u00fcretim tesisimizden do\u011frudan kargolanmaktad\u0131r. T\u00fcrkiye geneline g\u00f6nderim yapmaktay\u0131z.<\/p>\n\n\n\n

      2.2. B2C Sipari\u015flerin Teslimat\u0131:<\/strong><\/p>\n\n\n\n

        \n
      • Kargo Firmas\u0131:<\/strong> Sipari\u015fler, \u015eirketimizin anla\u015ft\u0131\u011f\u0131 ulusal kargo firmalar\u0131 ile g\u00f6nderilir. Kargo \u00fccreti sipari\u015f a\u015famas\u0131nda ayr\u0131ca belirtilir.<\/li>\n\n\n\n
      • Haz\u0131rl\u0131k S\u00fcresi:<\/strong> Standart salamura yaprak \u00fcr\u00fcnleri genellikle 1-3 i\u015f g\u00fcn\u00fc i\u00e7inde kargoya verilir (May\u0131s-Haziran hasat d\u00f6nemindeki yo\u011funluklarda bu s\u00fcre de\u011fi\u015febilir).<\/li>\n\n\n\n
      • Teslimat S\u00fcresi:<\/strong> Kargo firmas\u0131n\u0131n operasyonel s\u00fcre\u00e7lerine ve adresinizin konumuna g\u00f6re teslimat s\u00fcresi Erbaa’dan \u00e7\u0131k\u0131\u015ftan sonra 1-4 i\u015f g\u00fcn\u00fc aras\u0131nda de\u011fi\u015febilir.<\/li>\n<\/ul>\n\n\n\n

        2.3. B2B Sipari\u015flerin Teslimat\u0131:<\/strong> Kurumsal sipari\u015flerde teslimat, sipari\u015f hacmine ve s\u00f6zle\u015fme \u015fartlar\u0131na g\u00f6re Sofrala lojistik departman\u0131 taraf\u0131ndan planlan\u0131r:<\/p>\n\n\n\n

          \n
        • Palet Bazl\u0131 Sevkiyat:<\/strong> Y\u00fcksek tonajl\u0131 talepler, \u015eirketimizin anla\u015ft\u0131\u011f\u0131 lojistik partnerleri ile paletli olarak sevkedilir.<\/li>\n\n\n\n
        • \u00d6zel Lojistik:<\/strong> Zincir market depo teslimatlar\u0131 veya HORECA gruplar\u0131 i\u00e7in \u00f6zel lojistik \u00e7\u00f6z\u00fcmleri uygulanabilir. Teslimat s\u00fcreleri sipari\u015f onay formunda belirtilir.<\/li>\n<\/ul>\n\n\n\n

          3. \u0130ptal ve De\u011fi\u015fiklik Haklar\u0131<\/h2>\n\n\n\n

          3.1. Sipari\u015f \u0130ptali (S\u00f6zle\u015fme \u00d6ncesi):<\/strong> Sipari\u015finiz kargoya verilmeden (durumu “Kargoya Verildi” olarak g\u00fcncellenmeden) \u00f6nce, bireysel m\u00fc\u015fterilerimiz i\u00e7in info@salamurayapragi.com adresine yaz\u0131l\u0131 ba\u015fvuru veya 0552 343 6696 numaral\u0131 hatt\u0131m\u0131z \u00fczerinden iptal talebinde bulunabilirsiniz. \u00dcretim s\u00fcrecine girmi\u015f veya kargoya teslim edilmi\u015f sipari\u015flerin iptali m\u00fcmk\u00fcn de\u011fildir (Cayma Hakk\u0131 istisnas\u0131 gere\u011fi).<\/p>\n\n\n\n

          3.2. Sofrala Taraf\u0131ndan \u0130ptal (M\u00fccbir Sebepler):<\/strong> Hasat d\u00f6nemindeki do\u011fal afetler, iklimsel olumsuzluklar veya tesisimizde ya\u015fanabilecek teknik sorunlar nedeniyle tescilli Erbaa salamura yaprak tedarikinde sorun ya\u015fanmas\u0131 durumunda, Sofrala sipari\u015fi iptal etme hakk\u0131n\u0131 sakl\u0131 tutar. Bu durumda \u00f6deme derhal iade edilir.<\/p>\n\n\n\n

          4. \u0130ade Politikas\u0131 (Y\u00f6resel \u00dcr\u00fcnler \u00d6zelli\u011fi)<\/h2>\n\n\n\n

          4.1. Cayma Hakk\u0131 \u0130stisnas\u0131 (Keyfi \u0130ade):<\/strong>salamurayapragi.com<\/code> \u00fczerinden sat\u0131\u015fa sunulan salamura yaprak ve haz\u0131r sarma \u00fcr\u00fcnlerimiz, “\u00e7abuk bozulabilen veya son kullanma tarihi ge\u00e7me ihtimali olan mallar” veya “tesliminden sonra ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f olan ve iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan mallar” kapsam\u0131nda oldu\u011fundan, T\u00fcketici Kanunu gere\u011fi cayma hakk\u0131 (keyfi iade) kapsam\u0131nda de\u011fildir.<\/strong><\/p>\n\n\n\n

          4.2. Ay\u0131pl\u0131 \u00dcr\u00fcn ve Hasarl\u0131 Kargo (\u0130ade \u015eartlar\u0131):<\/strong> Sadece a\u015fa\u011f\u0131daki durumlarda iade ve de\u011fi\u015fim kabul edilir:<\/p>\n\n\n\n

            \n
          • Hasarl\u0131 Kargo:<\/strong> Kargodan hasarl\u0131, patlam\u0131\u015f, s\u0131zd\u0131rma yapm\u0131\u015f ambalajla gelen \u00fcr\u00fcnler.<\/li>\n\n\n\n
          • Ay\u0131pl\u0131 \u00dcr\u00fcn:<\/strong> Sipari\u015f Onay\u0131’ndan farkl\u0131 kalibrasyonda, erimi\u015f veya bozulmu\u015f \u00fcr\u00fcn (do\u011fal \u00fcr\u00fcnlerdeki minimal renk\/doku farklar\u0131 ay\u0131p say\u0131lmaz).<\/li>\n<\/ul>\n\n\n\n

            4.3. Ay\u0131pl\u0131 \u00dcr\u00fcn \u0130ade S\u00fcreci:<\/strong><\/p>\n\n\n\n

              \n
            1. Tutanak Tutulmas\u0131:<\/strong> Hasarl\u0131 kargolarda, teslimat an\u0131nda kargo g\u00f6revlisine tutanak tutturulmas\u0131 zorunludur.<\/strong> Tutanaks\u0131z hasar talepleri kabul edilmeyecektir.<\/li>\n\n\n\n
            2. Bildirim S\u00fcresi:<\/strong> Kargoda ay\u0131b\u0131n fark edilmesi halinde, teslimat an\u0131ndan itibaren en ge\u00e7 24 saat i\u00e7inde<\/strong> info@salamurayapragi.com adresi \u00fczerinden veya 0552 343 6696 numaral\u0131 hatt\u0131m\u0131zdan, hasar tutana\u011f\u0131 ve \u00fcr\u00fcn g\u00f6rselleriyle birlikte bizimle ileti\u015fime ge\u00e7melisiniz.<\/li>\n\n\n\n
            3. \u0130nceleme ve Onay:<\/strong> Tutanakl\u0131 ve ay\u0131pl\u0131 \u00fcr\u00fcnler \u015eirketimizce incelendikten sonra, inceleme onay\u0131na m\u00fcteakip \u00fcr\u00fcn \u00fccretsiz olarak de\u011fi\u015ftirilir veya bedeli iade edilir.<\/li>\n<\/ol>\n\n\n\n

              5. \u0130ade \u0130\u015flemleri ve Geri \u00d6deme<\/h2>\n\n\n\n

              5.1. Bireysel (B2C) \u0130ade:<\/strong> Ay\u0131pl\u0131 \u00fcr\u00fcn iade onay\u0131 verildikten sonra, \u00f6demeniz sipari\u015fi olu\u015fturdu\u011funuz y\u00f6ntemle (kredi kart\u0131na iade veya belirtilen IBAN’a havale) iade edilir.<\/p>\n\n\n\n

                \n
              • Kredi Kart\u0131 \u0130adeleri:<\/strong> \u0130ade i\u015flemi bankan\u0131za yap\u0131ld\u0131ktan sonra, tutar\u0131n kart\u0131n\u0131za yans\u0131mas\u0131 bankan\u0131z\u0131n operasyonel s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak 1-10 i\u015f g\u00fcn\u00fc s\u00fcrebilir. Sofrala, bankan\u0131z\u0131n i\u00e7 s\u00fcre\u00e7lerinden sorumlu tutulamaz.<\/li>\n\n\n\n
              • Havale \u0130adeleri:<\/strong> Belirtece\u011finiz IBAN numaras\u0131na 3 i\u015f g\u00fcn\u00fc i\u00e7inde iade yap\u0131l\u0131r.<\/li>\n<\/ul>\n\n\n\n

                5.2. Kurumsal (B2B) \u0130ade:<\/strong> Kurumsal sipari\u015flerde ay\u0131pl\u0131 \u00fcr\u00fcnlerin iadesi veya de\u011fi\u015fimi, taraflar aras\u0131nda akdedilen B2B Tedarik S\u00f6zle\u015fmesi veya proforma fatura \u015fartlar\u0131na tabidir. \u0130nceleme sonras\u0131 onaylanan ay\u0131pl\u0131 \u00fcr\u00fcnler i\u00e7in ya muadil \u00fcr\u00fcn g\u00f6nderilir ya da cari hesaba alacak kayd\u0131 olu\u015fturulur.<\/p>\n\n\n\n

                6. \u0130leti\u015fim<\/h2>\n\n\n\n

                \u0130\u015fbu \u0130ade ve \u00d6deme Politikas\u0131 hakk\u0131nda herhangi bir sorunuz varsa veya ay\u0131pl\u0131 \u00fcr\u00fcn bildiriminde bulunmak i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz:<\/p>\n\n\n\n

                Telefon:<\/strong> 0552 343 6696 E-posta:<\/strong> info@salamurayapragi.com Adres:<\/strong> Kelkit OSB, Bo\u011fazkesen Caddesi No:9 60500 Erbaa \/ TOKAT<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29365","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/comments?post=29365"}],"version-history":[{"count":1,"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29365\/revisions"}],"predecessor-version":[{"id":29371,"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29365\/revisions\/29371"}],"wp:attachment":[{"href":"https:\/\/salamurayapragi.com\/en\/wp-json\/wp\/v2\/media?parent=29365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}